Last updated: January 1, 2025
At Neon Palace, we are committed to providing a fair, transparent, and secure virtual gaming environment for all our players. We believe that responsible gaming is a cornerstone of our operations and essential for maintaining trust with our players.
Our fair play policy ensures that all games on our platform operate with complete transparency and integrity, providing equal opportunities for all players.
All our virtual games use certified Random Number Generators (RNGs) to ensure completely random and unbiased outcomes. Our RNG systems are regularly tested and certified to guarantee fairness.
We provide clear information about:
Our games undergo regular audits to ensure compliance with industry standards and regulatory requirements.
We are committed to promoting responsible gaming practices and providing a safe environment for our players. We believe that gaming should be an entertaining and social activity, not a source of personal issues.
Our responsible gaming measures include:
We provide various tools to help players maintain control over their gaming activities:
Players can choose to self-exclude from our platform for a specified period, during which they will be unable to access their account or create new ones.
Set daily, weekly, or monthly gaming session limits to maintain healthy gaming habits. These limits can be adjusted at any time, with decreases taking effect immediately.
Take a short break from gaming with our time-out feature, which allows you to temporarily suspend your account for 24 hours, 7 days, or 30 days.
Receive notifications about your gaming session duration to help you keep track of time spent on our platform.
We encourage all players to be aware of the signs of unhealthy gaming habits, which may include:
If you recognize these signs in yourself or someone you know, we encourage you to seek help immediately.
We provide access to various support resources for players who may be concerned about their gaming habits:
We partner with organizations that specialize in digital wellbeing and can provide professional guidance on maintaining healthy gaming habits.
Access educational materials, self-assessment tools, and strategies for managing gaming behavior through our responsible gaming section.
Information about local and online support groups where individuals can share experiences and receive peer support.
We take strict measures to prevent underage gaming on our platform:
We actively work with parents, guardians, and regulatory bodies to prevent underage access to gaming services.
At Neon Palace, we are dedicated to maintaining the highest standards of fair play and responsible gaming. We continuously review and improve our policies and procedures to ensure we provide a safe, fair, and enjoyable gaming environment for all our players.
If you have any questions about our fair play practices or need support with responsible gaming, please don't hesitate to contact our support team.